Frequently Asked Questions
Everything you need to know about your Ora shopping experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
Ora offers a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
At Ora, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade factories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.